Terms & Conditions


Generation Information:

MedicSteel designs and manufactures its instruments for use only by orthodontic and dental professionals. MedicSteel assumes no responsibility for consequential damages or injuries resulting from the use of its products. All published prices are subject to change without prior notice. For current up-to-date pricing, call MedicSteel customer service at +44 (0) 208 478 5484.

Returns and Credits:

All items must be returned for credit within 30 days of the original invoice date. All items returned for credit must be in a resellable condition. Please advise us of the reason for the returned items so that we may be better able to satisfy your needs. After 30 days, returns will be accepted at MedicSteel’s discretion and will be subject to a 10% restocking fee if returned in a resellable condition. No credit will be allowed on custom-made products.

Payment Terms:

MedicSteel accepts MasterCard, Discover, and Vista credit cards. We also accept cheques, bank wires, and money orders for payment. Please contact us for detailed bank information regarding transfer of funds. All invoices are to be paint net in 30 days. Please report any errors in delivery of billing as soon as possible.

Customized Products:

Since we are a manufacturer and distributor, all instruments can be modified to meet your specific needs. If you don’t see what you exactly require in this catalogue, please don’t hesitate to ask. We’re at your service.

Instruments Guarantee

MedicSteel offers a lifetime warranty on forging breakage and in case of pliers insert debonding. For all other types of instrument failures, there is an unconditional three year warranty.

Student and Special Policies

MedicSteel has very competitive student pricing policies and special graduation pricing. We also offer discounts for quantity purchases. Please call us with any questions.

MedicSteel Referral Program:

As a satisfied MedicSteel customer, you are the best advertisement we could hope for. If you have a colleague or associate that hadn’t benefited from our quality, service and value, simply have them contact MedicSteel and mention your recommendation. In return for your kind referral, we will apply an amount to your account equaling 10% of your colleague’s first order – to be used on any future orders from our office. It’s that easy, and there is no limit to the amount of credit you can accumulate. We sincerely appreciate your help in reaching orthodontists that appreciate value and excellence.

Products delivered may not be exactly as pictured. We are always improving our products to meet your needs. Also, each MedicSteel instrument is hand-crafted, which may result in a slightly different appearance from the pictures in this catalogue. If you are not completely satisfied with that you receive, simply return it within 30 days for a complete refund.